Frequently Asked Questions (FAQ)
1. What types of products does PJ and KJ offer?
PJ and KJ offers a diverse range of home decor items, including contemporary furniture, chic lighting, decorative accents, textiles, and more. Our collections are designed to suit various styles and preferences, helping you create a space that feels uniquely yours.
2. Where do your products come from?
We source our products from trusted suppliers who share our commitment to quality and sustainability. Each item is carefully selected to ensure it meets our high standards for craftsmanship and eco-friendliness.
3. How can I place an order?
Simply browse our online store, add your chosen items to the cart, and proceed to checkout. We offer a secure payment system to ensure your information is protected.
4. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. We also accept payments through secure platforms like PayPal and other digital wallets.
5. Do you offer international shipping?
Yes, PJ and KJ ships internationally. Shipping rates and delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.
6. How long will it take to receive my order?
Processing times typically range from 1-3 business days, and delivery times depend on your shipping location and selected method. You will receive a tracking number once your order has been dispatched.
7. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive an email with a tracking number and a link to track your shipment.
8. What is your return policy?
We offer a 30-day return policy for most items, provided they are unused and in their original packaging. For more details on returns and how to initiate one, please visit our Return Policy page.
9. How do I contact customer support?
Our customer service team is here to help! You can reach us via email at support@pjandkj.com or through the contact form on our website. We strive to respond within 24-48 hours.
10. Do you offer any warranties on your products?
Yes, many of our products come with manufacturer warranties. Please check the individual product descriptions for warranty details or contact us for specific information.
11. Can I cancel or modify my order after placing it?
We can assist with order modifications or cancellations if you reach out within 24 hours of placing your order. After this period, the order may have already been processed and shipped.
12. Are your products eco-friendly?
We are committed to sustainability and strive to include eco-friendly items in our collections. Look for sustainability indicators in the product descriptions to find environmentally friendly options.
13. How do I stay updated on new arrivals and promotions?
Join our mailing list or follow us on social media to receive updates on new arrivals, special promotions, and exclusive offers.
14. Do you offer gift cards?
Yes, PJ and KJ offers digital gift cards that make perfect gifts for friends and family. You can find them in the Gift Card section of our website.
15. Can I request custom decor items?
We currently don’t offer custom decor items, but we’re always looking to expand our offerings based on customer feedback. Let us know what you’d love to see!